Refund & Returns Policy

Last Updated: March 2026

At Sunshine Mobile, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or refund according to the policy below.

Returns

Customers may request a return within 14 days of receiving their order. To be eligible for a return, the item must:

• Be unused and in the same condition as received

• Be in the original packaging

• Include all accessories, manuals, and included items

Items that show signs of damage, misuse, or alteration may not be eligible for a return.

Return Process

To request a return, please contact our support team with your order number and reason for return. Our team will provide instructions for returning the product.

Returns must be sent to the address provided by our support team.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed and issued to the original payment method within 5–10 business days, depending on your payment provider.

Non-Refundable Items

Certain items may not be eligible for refunds, including:

• Items returned after the return window

• Products that have been used or damaged after delivery

• Items returned without original packaging or accessories

Shipping Costs

Original shipping costs may be non-refundable. Customers may be responsible for return shipping costs unless the item received was defective or incorrect.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact our support team within 48 hours of delivery so we can resolve the issue as quickly as possible.

Contact Us

For any questions about returns or refunds, please contact us:

Sunshine Mobile
Email: support@sunshinemobile.store
Phone: 0330 059 9711

Our support team will be happy to assist you.